30-Day Return Policy
30-Day Return Policy
We want you to be completely satisfied with your purchase! If for any reason you're not happy with your order, we offer a 30-day return policy. Here's how it works:
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Return Eligibility:
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Items must be returned within 30 days of the original purchase date.
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Products must be unused, in their original condition, and in the original packaging.
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Some items may be non-returnable due to hygiene or safety reasons (e.g., personal care products).
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Return Process:
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To initiate a return, please contact our customer support team at [Customer Support Email] with your order number and the item(s) you wish to return.
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We’ll provide you with a return shipping label and instructions on how to send the item back to us.
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Refunds:
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Once we receive the returned item and confirm that it meets the conditions above, we will process your refund to the original payment method.
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Please allow 5-10 business days for your refund to appear in your account.
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Exchanges:
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If you would prefer an exchange, simply let us know when you initiate the return, and we'll arrange for a replacement item to be sent.
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Return Shipping Costs:
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In the case of a return due to an issue with the product (e.g., damaged or incorrect item), we will cover the return shipping costs.
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For all other returns, the customer is responsible for return shipping fees.
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Questions or Concerns:
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If you have any questions about our return policy or need assistance, please don’t hesitate to reach out to our customer service team at nurrk nurrk@nurrk.com
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Special Return Conditions – Archive Sale
Archive Sale items are from previous collections and are offered under special conditions and at special prices.
For this reason, returns of these items will not be eligible for a refund to the original payment method. Instead, a store credit for the value of the returned item(s) will be issued, which can be used for purchases at Nurrk until December 31, 2026.
Thank you for shopping with us!