FREQUENTLY ASKED QUESTIONS
HOW CAN I FIND MY CORRECT SIZE?
HOW CAN I FIND MY CORRECT SIZE?
On each product, right after selecting your size, you'll see a link called "What's my size?" with detailed measurements to help you find the best fit.
If you still have questions, we'll be happy to help you choose the perfect size via WhatsApp at +34 646 686 746.
WHAT MATERIALS DO YOU USE IN YOUR CLOTHES?
WHAT MATERIALS DO YOU USE IN YOUR CLOTHES?
We work with high-quality fabrics, prioritizing natural and sustainable fibers whenever possible. We indicate each garment's composition on the product information sheet so you have all the information.
HOW MUCH IS SHIPPING?
HOW MUCH IS SHIPPING?
The cost is automatically calculated when you confirm your purchase, and you can review it before paying.
- 📍 Spain (Peninsula): €3.95 / free on orders >= €150
- 🇪🇺 EU Standard: €8 / free on orders >= €200
- 🇪🇺 EU Express: €15
- 🌍 Rest of the world Standard: €10 / free on orders >= €250
- 🌍 Rest of the world Express: €20
HOW MANY DAYS WILL IT TAKE TO RECEIVE MY ORDER?
HOW MANY DAYS WILL IT TAKE TO RECEIVE MY ORDER?
From the moment it leaves our warehouse, the approximate times are:
- 📍 Spain and Portugal (Peninsula): 24–48 business hours
- 🇪🇺 Europe (express): 1–3 business days
- 🇪🇺 Europe (standard): 3–5 business days
- 🌍 International: 5–7 business days
During periods of high demand (sales, Christmas, etc.), delivery times may be slightly longer. Although we work with the best couriers, we cannot be held responsible for delays beyond our control.
WHAT HAPPENS IF I BUY FROM OUTSIDE THE EUROPEAN UNION OR THE CANARY ISLANDS?
WHAT HAPPENS IF I BUY FROM OUTSIDE THE EUROPEAN UNION OR THE CANARY ISLANDS?
Since shipments are located in mainland Spain, international shipments may be subject to customs duties and taxes separate from the shipping cost. These charges are set by each local authority and are the buyer's responsibility. These charges are payable upon receipt of the package.
CAN I CHOOSE A PICK-UP POINT INSTEAD OF HOME DELIVERY?
CAN I CHOOSE A PICK-UP POINT INSTEAD OF HOME DELIVERY?
Yes. The cost is the same as home delivery.
CAN I RETURN A PRODUCT?
CAN I RETURN A PRODUCT?
Yes, as long as the return is requested within 30 days of the delivery date.
HOW TO MANAGE A RETURN?
HOW TO MANAGE A RETURN?
From our returns portal. If you have any questions, please contact us and we'll guide you through the pickup/shipping process, making it quick and easy.
IS THERE A FEE FOR RETURNS?
IS THERE A FEE FOR RETURNS?
Yes, the cost depends on your area:
- Spain and Portugal: €4.99
- Europe: €9.99
- Rest of the world: €19.99
The amount is automatically deducted when the refund is processed. If you have any questions, please contact us before starting the process.
DO YOU SHIP INTERNATIONALLY?
DO YOU SHIP INTERNATIONALLY?
Yes! We ship worldwide.
HOW CAN I CARE FOR MY CLOTHES TO MAKE THEM LAST LONGER?
HOW CAN I CARE FOR MY CLOTHES TO MAKE THEM LAST LONGER?
We recommend hand washing for the first time. If this isn't possible, wash your garments separately in cold water to preserve their quality.
WHAT IS YOUR RETURN POLICY?
WHAT IS YOUR RETURN POLICY?
Send us an email requesting a return and indicating the item. You can return your items, and the cost will depend on your location:
- Spain and Portugal: €4.99
- Europe: €9.99
- Rest of the world: €19.99
Once we receive the return and verify that the items are in perfect condition, we will process the refund. This process can take up to 7 business days .
DO YOU HAVE A PHYSICAL STORE?
DO YOU HAVE A PHYSICAL STORE?
We don't have our own store, but you can find us at:
- Spain: Beelion Store (Zaragoza)
- Chile: Falabella
HOW CAN I CONTACT YOUR CUSTOMER SERVICE?
HOW CAN I CONTACT YOUR CUSTOMER SERVICE?
Write to us on WhatsApp at +34 646 686 746. We'll be happy to help.
WHAT PAYMENT METHODS DO YOU ACCEPT?
WHAT PAYMENT METHODS DO YOU ACCEPT?
- Cards: VISA, AMEX
- Platforms: PayPal, Bizum
DO YOU LAUNCH NEW COLLECTIONS EVERY SEASON?
DO YOU LAUNCH NEW COLLECTIONS EVERY SEASON?
Yes, our collections are limited edition and are renewed every season.
ARE THE CLOTHES LOCALLY PRODUCED?
ARE THE CLOTHES LOCALLY PRODUCED?
Yes, all our pieces are designed and manufactured in Spain and Portugal using responsible production methods.
CAN I EXCHANGE A SIZE OR PRODUCT?
CAN I EXCHANGE A SIZE OR PRODUCT?
Of course! At Nurrk, we understand that sometimes finding your perfect size the first time isn't easy. That's why we offer free exchanges on your first purchase (we cover the cost of the new shipment). IMPORTANT: Please note that, for international shipments, customs fees and import taxes must be borne by the customer at the destination. To avoid any issues, we recommend reviewing our size guide and, if necessary, using our personalized consultation service before making your purchase. To process your exchange, simply contact our Customer Service team via WhatsApp at [+34 646 686 746]. We will be happy to help you throughout the entire process.
DO YOU MAKE LIMITED EDITIONS OR CUSTOM CLOTHES?
DO YOU MAKE LIMITED EDITIONS OR CUSTOM CLOTHES?
Our collection is made up of limited-edition pieces, ensuring exclusivity and more sustainable production.
HOW DO I KNOW IF A GARMENT WILL BE RESTOCKED?
HOW DO I KNOW IF A GARMENT WILL BE RESTOCKED?
If an item is out of stock, enable the "Notify me when available" option to receive a notification if it comes back in stock.
DO YOU HAVE SALES?
DO YOU HAVE SALES?
Our items are very limited, so we rarely offer discounts before they're sold out. Don't miss out!
I HAVE A STORE, HOW CAN I COLLABORATE WITH YOU?
I HAVE A STORE, HOW CAN I COLLABORATE WITH YOU?
Thank you for your interest in our brand! Please email us at Nurrk@Nurrk.com . We'd love to hear your proposal!
I'M AN INFLUENCER, HOW CAN I COLLABORATE WITH YOU?
I'M AN INFLUENCER, HOW CAN I COLLABORATE WITH YOU?
Send us an email at Nurrk@nurrk.com and we'll tell you what our Influencer Program is all about.